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Conflict is an inevitable part of both professional and personal life. However, effective management of conflict is an essential skill one should cultivate in order to form and maintain productive relationships. This course explores the various factors that contribute to conflict and offers strategies to resolve them in the workplace scenario.

Course Curriculum

FOREWORD
Learning Objectives 00:00:00
CONFLICT RESOLUTION: OVERVIEW
Introduction to Conflict Resolution 00:00:00
The Conflict Resolution Wheel 00:00:00
CONFLICT
What is a Conflict? 00:00:00
DRIVERS OF CONFLICT
Circle of Conflict 00:00:00
The Boundary Model 00:00:00
Strategic Direction from the Circle of Conflict 00:00:00
TRUST & ACCOUNTABILITY
Trust and Conflict 00:00:00
Accountability and Conflict 00:00:00
PERCEPTIONS & BIASES
Perceptions and Conflict 00:00:00
Biases and Conflicts 00:00:00
Dynamics of Bias 00:00:00
STRATEGIES TO CONFLICT MANAGEMENT
Creative Solutioning – IRP Model 00:00:00
Thomas Kilmann Model 00:00:00
MY CONFLICT STYLE
Understanding Individual Conflict Style Through DISC 00:00:00
Reflective Questions Unlimited

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  • $ 74
  • UNLIMITED ACCESS
16 STUDENTS ENROLLED

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