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What Will I Learn?

✔ Run an entire IT Infrastructure Operation Team for any customer category
✔ Students who take up this course will be able to complete ITIL Certifications (Foundation, Intermediate and Expert level)

Requirements

Before you begin this course, make sure you make up your mind, to practice it in your work. You have to build interest in IT Infrastructure Domain which is a booming technology in recent days. Please do carry a notepad and a pen for putting your important pointers and queries.

Description

This Course has lectures about ITIL (Information Technology Infrastructure Library) which is very useful for students who aspire their career in the booming ITIL Infrastructure Domain.

It covers everything you need to know in order to pass the ITIL Foundation exam. However, we also recognise that many people simply want to understand the ITIL concepts without necessarily taking the exam itself.

An overview that introduces the basic concepts of Service Management and good practice, the ITIL framework, the Service Lifecycle and some of the key ITIL concepts such as processes and functions.

  • A view of each of the five stages of the lifecycle from Service Strategy to Continual Service Improvement. Each lecture contains an easy-to-read summary of the core elements of that part of the lifecycle.
  • The core of the course with a lecture describing each of the ITIL processes and functions are Easy, Simple and Powerful to learn and take up the ITIL Certifications.
  • The Quiz at the last section helps students to gain more confidence in giving the ITIL Certifications.

Who is the target audience?

People who work on IT Infrastructure Services domain and who want to aspire their career and expand their knowledge in Service Management. This course will also be useful to gain knowledge on IT Infrastructure Library. From beginners to Senior Managers are welcomed to expand their knowledge on ITIL

ITIL Course Overview

FAQs

Achieve AXELOS-accredited ITIL® Foundation certification by following these steps:

  • Step 1: Appear for the ITIL Foundation exam after completing the training
  • Step 2: Score 65% on the exam [i.e. 26 out of 40 questions] in 60 minutes
  • Step 3: Earn two ITIL credits on successful completion of ITIL Foundation exam

Exam Fee is extra. For more details call us at +91 9740001600

The Foundation exam is the entry level certification and offers you a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.

There is no defined eligibility criterion for ITIL Foundation exam. ITIL Foundation certification is in itself a prerequisite for other level of ITIL certifications.

You’ll get access to our e-learning content, practice simulation tests, and our tips and tricks videos that help you tackle the toughest of the exam questions.

After successful completion of the training, you will be awarded the course completion certificate

 

Course Curriculum

Introduction
Overview ITIL Foundation FREE 00:00:00
Chapter 1.1  Goal 00:01:52
Chapter 1.2  Exam Essentials 00:00:33
Chapter 1 – Quiz 1.1: Baseline Assessment 00:00:00
Chapter 1.3  Service 00:00:20
Chapter 1.4  Business/ IT Alignment 00:32:00
Chapter 1.5  Governance 00:02:32
Chapter 1.6  Outcome and Output 00:00:32
Chapter 1.7  Service Provider 00:01:50
Chapter 1.8  Why ITIL is Successful? 00:02:02
Chapter 1.9  Best Practices in Public Domain 00:03:39
Chapter 1.10  Benefits of ITIL 00:40:00
Chapter 1.11  IT Service Management 00:02:37
Chapter 1.12  Stakeholders in Service Management 00:00:51
Chapter 1.13  Internal and External Services 00:00:25
Chapter 1.14  Internal and External Customers 00:00:57
Chapter 1.15  Process Model 00:02:25
Chapter 1.16  Processes 00:01:50
Chapter 1.17  Function and Role 00:00:59
Chapter 1.18  RACI Model 00:01:56
Chapter 1.19  Service Lifecycle Approach 00:03:30
Chapter 1 – Quiz 1. 2: Module End Assessment 00:00:00
Service Strategy
Chapter 2.1  Goal 00:01:21
Chapter 2.2  Exam Essentials 00:00:34
Chapter 2.3 Story line Starting 00:01:40
Chapter 2 – Quiz 2.1: Baseline Assessment 00:00:00
Chapter 2.4 Purpose of Service Strategy 00:00:21
Chapter 2.5 Objectives of Service Strategy 00:01:05
Chapter 2.6  Scope of Service Strategy 00:00:18
Chapter 2.7 Service Strategy Value to Business 00:01:32
Chapter 2.8 Service Value 00:03:13
Chapter 2 – Quiz 2.2: Let’s Play 00:00:00
Chapter 2.9 Assets, Resources, and Capabilities 00:01:25
Chapter 2.10 Core, Enabling, and Enhancing Services1:54 00:02:04
Chapter 2.11 Service Strategy Processes 00:00:33
Chapter 2.12 Purpose of Service Portfolio Management 00:00:35
Chapter 2.13 Objectives of Service Portfolio Management 00:00:53
Chapter 2.14  Scope of Service Portfolio Management 00:00:23
Chapter 2.15 Overview of Service Portfolio Management 00:01:16
Chapter 2 – Quiz 2.3: Let’s Play 00:00:00
Chapter 2.16 Purpose of Demand Management 00:00:11
Chapter 2.17  Objectives of Demand Management 00:00:40
Chapter 2.18  Scope of Demand Management 00:00:30
Chapter 2.19 Key Concepts of Demand Management 00:01:50
Chapter 2.20 Purpose of Financial Management 00:00:30
Chapter 2.21  Objectives of Financial Management 00:00:37
Chapter 2.22 Scope of Financial Management 00:00:36
Chapter 2.23 Financial Management: Business Case 00:00:50
Chapter 2.24 Risk in Financial Management 00:04:00
Chapter 2.25 Purpose of Business Relationship Management 00:00:26
Chapter 2.26  Objectives of Business Relationship Management 00:01:02
Chapter 2.27 Scope of Business Relationship Management 00:01:00
Chapter 2.28  Business Relationship Management and Service Level Management 00:00:46
Chapter 2.29 Storyline End 00:01:42
Chapter 2 – Quiz 2.4: Module End Assessment 00:00:00
Service Design
Chapter 3.1 Goal 00:01:05
Chapter 3.2 Exam Essentials 00:00:35
Chapter 3.3 Storyline Starting 00:01:29
Chapter 3 – Quiz 3.1: Baseline Assessment 00:00:00
Chapter 3.4 Purpose of Service Design 00:00:29
Chapter 3.5 Objectives of Service Design 00:00:12
Chapter 3.6 Scope of Service Design 00:00:31
Chapter 3.7 Service Design Value to Business 00:00:43
Chapter 3.8 Service Design Package 00:00:32
Chapter 3.9 Four Ps of Service Design 00:00:47
Chapter 3 – Quiz 3.2: Let’s Play 00:00:00
Chapter 3.10 Five Aspects of Service Design 00:00:53
Chapter 3.11 Technology and Architecture in Automation of Processes 00:02:29
Chapter 3.12 Service Design Processes 00:00:28
Chapter 3.13 Purpose of Design Coordination Process 00:00:19
Chapter 3.14 Objectives of Design Coordination Process 00:01:40
Chapter 3.15 Scope of Design Coordination Process 00:00:26
Chapter 3.16 Purpose of Service Level Management Process 00:00:31
Chapter 3.17 Objectives of Service Level Management Process 00:00:50
Chapter 3.18 Scope of Service Level Management Process 00:01:50
Chapter 3.19 SLM Agreements 00:01:33
Chapter 3.20 SLA Frameworks 00:02:01
Chapter 3.21 SLM Activities 00:01:00
Chapter 3.22 Roles and Responsibilities of Service Level Manager 00:00:58
Chapter 3.23 Purpose of Service Catalogue Management Process 00:00:21
Chapter 3.24 Objectives of Service Catalogue Management Process 00:00:49
Chapter 3.25 Scope of Service Catalogue Management Process 00:00:48
Chapter 3.26 Overview of Service Catalogue 00:00:29
Chapter 3.27 Service Catalogue: A Two-View Structure 00:01:21
Chapter 3.28 Service Catalogue: A Three-View Structure 00:01:02
Chapter 3.29 Benefits of Service Catalogue 00:02:40
Chapter 3.30 Purpose of Availability Management Process 00:00:24
Chapter 3.31 Objectives of Availability Management Process 00:00:53
Chapter 3.32 Scope of Availability Management Process 00:01:36
Chapter 3.33 Aspects of Availability in Availability Management Process 00:01:52
Chapter 3 – Quiz 3.3: Let’s Play 00:00:00
Chapter 3.34 Overview of Availability Management Process 00:00:39
Chapter 3.35 Purpose of Capacity Management Process 00:00:23
Chapter 3.36 Objectives of Capacity Management Process 00:00:58
Chapter 3.37 Scope of Capacity Management Process 00:01:24
Chapter 3.38 Capacity Plan 00:00:39
Chapter 3.39 Capacity Management Sub processes 00:02:59
Chapter 3 – Quiz 3.4: Let’s Play 00:00:00
Chapter 3.40 Purpose of IT Service Continuity Management Process 00:00:25
Chapter 3.41 Objectives of IT Service Continuity Management Process 00:01:27
Chapter 3.42 Scope of IT Service Continuity Management Process 00:01:16
Chapter 3.43 Business Impact Analysis in IT Service Continuity Management Process 00:00:32
Chapter 3.44 Risk Assessment in IT Service Continuity Management Process 00:00:39
Chapter 3 – Quiz 3.5: Let’s Play 00:00:00
Chapter 3.45 Objectives of Information Security Management Process 00:01:01
Chapter 3.46 Scope of Information Security Management Process 00:00:32
Chapter 3.47 Information Security Management Policies 00:01:14
Chapter 3.48 Sample ISM Policy 00:01:48
Chapter 3.49 Purpose of Supplier Management Process 00:00:23
Chapter 3.50 Objectives of Supplier Management Process 00:00:41
Chapter 3.51 Scope of Supplier Management Process 00:00:55
Chapter 3.52 Supplier Categorization 00:02:11
Chapter 3.53 Supplier and Contract Management Information System 00:00:39
Chapter 3.54 Roles and Responsibilities of Supplier Manager 00:00:30
Chapter 3.55 Roles and Responsibilities of Process Owner 00:01:29
Chapter 3.56 Roles and Responsibilities of Process Manager 00:00:48
Chapter 3.57 Roles and Responsibilities of Process Practitioner 00:00:37
Chapter 3.58 Roles and Responsibilities of Service Owner 00:02:17
Chapter 3.59 Storyline End 00:01:22
Chapter 3 – Quiz 3.6 : Module End Assessment 00:00:00
Service Transition
Chapter 4.1 Goal 00:00:55
Chapter 4.2 Exam Essentials 00:00:50
Chapter 4.3 Storyline Starting 00:01:40
Chapter 4 – Quiz 4.1: Baseline Assessment 00:00:00
Chapter 4.4 Purpose of Service Transition 00:00:16
Chapter 4.5 Objectives of Service Transition 00:00:37
Chapter 4.6 Scope of Service Transition 00:00:41
Chapter 4.7 Service Transition Value to Business 00:01:19
Chapter 4.8 Purpose of Change Management 00:00:15
Chapter 4.9 Scope of Seven Step Improvement 00:00:53
Chapter 4.10 Scope of Change Management 00:00:49
Chapter 4.11 Importance of Change Management 00:00:18
Chapter 4.12 Key Terms of Change Management 00:00:47
Chapter 4.13 Types of Changes in Change Management 00:00:34
Chapter 4.14 Change Model in Change Management 00:00:54
Chapter 4.15 Activities of Change Management 00:01:28
Chapter 4.16 Key Terms and Concepts of Change Management 00:02:10
Chapter 4.17 Roles and Responsibilities of Change Manager 00:00:23
Chapter 4 – Quiz 4.2: Let’s Play 00:00:00
Chapter 4.18 Purpose of Service Asset and Configuration Management 00:00:25
Chapter 4.19 Objectives of Service Asset and Configuration Management 00:01:26
Chapter 4.20 Scope of Service Asset and Configuration Management 00:01:02
Chapter 4.21 Key Terms and Concepts of Service Asset and Configuration Management 00:04:29
Chapter 4.22 Configuration Model in Service Asset and Configuration Management 00:00:53
Chapter 4.23 CI Relationships in Service Asset and Configuration Management 00:01:03
Chapter 4.24 Purpose of Release and Deployment Management 00:00:20
Chapter 4 – Quiz 4.3: Let’s Play 00:00:00
Chapter 4.25 Objectives of Release and Deployment Management 00:01:39
Chapter 4.26 Scope of Release and Deployment Management 00:00:29
Chapter 4.27 Key Terms and Concepts of Release and Deployment Management 00:00:55
Chapter 4.28 Phases of Release and Deployment Management 00:01:29
Chapter 4.29 Approaches of Release and Deployment Management 00:02:39
Chapter 4 – Quiz 4.4: Let’s Play 00:00:00
Chapter 4.30 Purpose of Knowledge Management 00:00:23
Chapter 4.31 Objectives of Knowledge Management 00:01:03
Chapter 4.32 Scope of Knowledge Management 00:00:13
Chapter 4.33 DIKW Diagram 00:01:45
Chapter 4.34 Service Knowledge Management System 00:00:35
Chapter 4.35 Purpose of Transition Planning and Support 00:00:13
Chapter 4.36 Objectives of Transition Planning and Support 00:01:35
Chapter 4.37 Scope of Transition Planning and Support 00:00:50
Chapter 4.38 Release Policy in Transition Planning and Support 00:01:20
Chapter 4.39 Storyline End 00:01:09
Chapter 4 – Quiz 4.5: Module End Assessment 00:00:00
Service Operation
Chapter 5.1  Goal 00:00:40
Chapter 5.2  Exam Essentials 00:00:42
Chapter 5.3  Storyline Starting 00:01:37
Chapter 5 – Quiz 5.1: Baseline Assessment 00:00:00
Chapter 5.4  Purpose of Service Operation 00:00:25
Chapter 5.5  Objectives of Service Operation 00:00:26
Chapter 5.6  Scope of Service Operation 00:01:40
Chapter 5.7  Service Operation Value to Business 00:01:29
Chapter 5.8  Functions in Service Operation 00:01:42
Chapter 5.9  Service Desk Structures 00:03:48
Chapter 5.10 Service Desk Metrics 00:01:38
Chapter 5.11  Service Desk Roles 00:01:39
Chapter 5.12  Purpose of Event Management 00:00:22
Chapter 5.13  Objectives of Event Management 00:00:41
Chapter 5.14  Scope of Event Management 00:01:04
Chapter 5.15  Types of Events in Event Management 00:01:57
Chapter 5.16  Role – Service Desk Staff 00:00:48
Chapter 5.17  Purpose of Incident Management 00:00:17
Chapter 5.18  Objectives of Incident Management 00:00:43
Chapter 5.19  Scope of Incident Management 00:00:17
Chapter 5.20  Key Terms and Concepts of Incident Management 00:03:38
Chapter 5.21  Activities of Incident Management 00:05:17
Chapter 5.22  Role of Incident Manager 00:00:50
Chapter 5.23  Purpose of Request Fulfilment 00:00:09
Chapter 5.24  Objectives of Request Fulfilment 00:00:43
Chapter 5.25  Scope of Request Fulfilment 00:00:31
Chapter 5.26  Key Terms and Concepts of Request Fulfilment 00:00:59
Chapter 5.27  Request Fulfilment Role 00:00:57
Chapter 5.28  Purpose of Problem Management 00:00:42
Chapter 5.29  Objectives of Problem Management 00:00:15
Chapter 5 – Quiz 5.2: Let’s Play 00:00:00
Chapter 5.30  Scope of Problem Management 00:00:45
Chapter 5.31  Key Terms and Concepts of Problem Management 00:01:14
Chapter 5.32  Activities of Problem Management 00:03:57
Chapter 5.33  Problem Management Role 00:01:35
Chapter 5.34  Purpose of Access Management 00:00:16
Chapter 5.35  Objectives of Access Management 00:00:31
Chapter 5.36  Scope of Access Management 00:00:45
Chapter 5.37  Key Terms and Concepts of Access Management 00:01:14
Chapter 5.38  Access Management Role 00:01:02
Chapter 5 – Quiz 5.3: Let’s Play 00:00:00
Chapter 5.39  Storyline End 00:01:31
Chapter 5 – Quiz 5.4: Module End Assessment 00:00:00
Continual Service Improvement
Chapter 6.1 Goal 00:00:44
Chapter 6.2 Exam Essentials 00:00:25
Chapter 6.3 Storyline Starting 00:02:13
Chapter 6 – Quiz 6.1: Baseline Assessment 00:00:00
Chapter 6.4 Purpose of Continual Service Improvement 00:32:00
Chapter 6.5 Objectives of Continual Service Improvement 00:01:04
Chapter 6.6 Scope of Continual Service Improvement 00:00:32
Chapter 6.7 Continual Service Improvement Value to Business 00:00:49
Chapter 6.8 Purpose of Seven Step Improvement Process 00:00:14
Chapter 6.9 Objectives of Seven Step Improvement Process 00:00:59
Chapter 6.10 Scope of Seven Step Improvement Process 00:00:40
Chapter 6.11 Overview of Seven Step Improvement Process 00:02:29
Chapter 6.12 PDCA Cycle 00:01:37
Chapter 6.13 CSI Register 00:00:56
Chapter 6.14 CSI Approach 00:02:08
Chapter 6.15 Metrics in CSI 00:01:29
Chapter 6.16 Key Terms and Concepts in CSI 00:02:19
Chapter 6.17 Roles and Responsibilities of CSI Manager 00:01:39
Chapter 6.18 CSI Interfaces 00:01:33
Chapter 6.19 CSI Interfaces with SLM 00:01:57
Chapter 6.20 IT Governance 00:00:41
Chapter 6.21 Storyline End 00:01:22
Chapter 6 – Quiz 6.2: Module End Assessment 00:00:00

Course Reviews

5

5
9 ratings
  • 5 stars9
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  1. Excellent course ... explained in simple & easy to undewrstand language

    5

    Excellent course … I could understand ITIL & related topics very easily … a MUST course for any person looking for ITIL Foundation certifications from Axelos …

  2. Easy to comprehend. Very useful.

    5

    There are great things about this course. It contains a complete overview and the information is very organized. If you are already familiar with the concepts and need a good review of all the terms before the test, this is likely a great study guide.

  3. Amazing course. Explained in simple language.

    5

    The training was very informative and explains the service life cycle well. I found that the mock exams questions are quite different to the actual exam however because the course was explained so well and allowed me to understand the concept I passed the ITIL exam first time

  4. Good to learn, I Recommend this course to all. Great Enthusiasm all through.

    5

    I love the learning platform offered by Strengthscape. The learning content is well simplified and is very easy to follow. Their 24/7 course availability and chat support help to resolve your technical queries on the fly. I am an existing customer and I have already enrolled for the second course. I would recommend this course to anyone who wants to hone their technical skills and want to take the next big leap in their career. Thumbs up Strengthscape.

  5. 1 2
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