A successful workplace training program should have tailored content. All things considered, you need your employees to have knowledge particular to your company and industry. You may need to create training modules around the tools your employees use, the products or services that you sell, and your organization strategies. However, that doesn’t mean you have to structure your whole training program from the scratch. Certain things you can — and should — be buying off the shelve for your organization.
Building training modules is expensive and time-consuming. As indicated by a long-running study, it takes somewhere in the range of 42 and 130 hours to make one hour of e-learning content. To make effective, engaging personalized modules, you need a large group of specialists: from artists and developer to subject matter expert to instructional designers. That costs a great deal of money; Training Magazine’s most recent Training Industry Report found that in 2018, it cost a normal of $986 to train every learner.
In 2018, the average training budget for medium sized organizations rose to $2.1 million, while the average training financial plan for small organizations fell from $1 million to $355,731. Considering that, you should be aware of how you’re utilizing your training budget. This is where pre-made courses come in.
What training should be purchased off-the-shelf?
Certain training content isn’t particular to your business. Your employees may need to take compliance courses, customer service courses, or state-mandated sexual harassment training, however you don’t have to build those courses yourself. Here are some learning courses that you should take off-the-shelf:
Sales training. Some skills are fundamentally the same across industries. Sales skills, for instance, are as applicable to an insurance agency as they are to a software provider. Of course, your organization should on board and consistently train teams on the specifics of your products, messaging, and processes, however you don’t have to recreate the wheel on classic selling skills. If your company has a sales department or operates a call center, you can just identify and purchase the courses that apply to your organization’s needs rather than creating them yourself.
Customer service training. Regardless of what your company sells, or how you sell it, great customer support skills are an absolute necessity. Your employees need to realize how to listen to and respond to customer complaints, should have great conversation manners, and should know best practices with regards to customer experience. Like sales skills, customer service skills are widely demanded — and you can conveniently include off-the-shelf modules that improve your training program.
Leadership and management training. It’s critical to look beyond your employees’ everyday roles and responsibilities when you offer training. A considerable number of your employees are hoping to advance their careers and will welcome the option of training initiative of developing leadership and management skills. Offering courses in delegation, change management, offering feedback is a great method to develop your own leadership, and those courses are also personalized depending upon the level of experience that you need not create them in-house.
Soft skills. While hard skills are the skills employees need to know to carry out their responsibilities — the products you sell, for instance — soft skills make your employees a pleasure to work with, and include skills like grit, punctuality, and listening skills. Since soft skills apply to nearly everybody in every job, these aren’t courses you need to develop yourself.
Off-the-shelf learning is a productive method to increase a training program while minimizing expenses and yet delivering engaging learning develop by industry experts who know the content and have the instructional background to keep learners engaged. Utilizing pre-made courses to supplement your training in areas like sales training and soft skills allows you to focus your training content creation energy (and money) where they truly matter – on the use of the training for your organization to succeed.