Nowadays, more than ever before, organisations mandate sophisticated “executive” communication skills for professionals right from the initial days of their career. Right from day one, professionals are exposed to cross culture situations – communicating across borders through email, telephone and chat services. While running a customer service desk, opportunities for providing excellent service may be lost due to communication faux pas. Professionals can no longer undermine the importance of direct, precise and to-the–point messages.

Our experience with multiple corporates indicates that communication skills is the number one development area for professionals in the early years of their corporate life. They need to learn the art of collaborative communication, wherein they can deliver simple and clear messages  tactfully.

This is what would make the BIG DIFFERENCE!

Need Addressed
  • Do you find it difficult to articulate clearly and communicate effectively at work?
  • Do you wish to provide gold standard customer service using the power of clear articulation?
  • Do you want to increase your effectiveness while communicating across cultures?
  • Do you struggle to engage  the audience in your presentations?
  • Do you find it challenging to collaborate with and influence your peers?

If your answer is yes to any of these questions, then BizComm is just for you!

Program Objectives

BizComm prepares professionals to reset their priorities , spot areas of improvements and commit themselves to the communication revolution. It provides professionals a never- before learning opportunity to evaluate self and overcome shortcomings in the art of communication. The training sharpens written and verbal communication skills. It focuses on dramatic listening to engage multiple senses to touch the listener’s emotions.

Assessment

2-Day intensive training

Virtual Follow-Up

Program Features

BizComm is an experiential training that uses online pre-work, engaging facilitation, and online follow-up to create a personalized learning experience. Based on best practices, BizComm connects different dimensions of communicating in a virtual world to real-world demands, generating powerful conversations that provide a clear path for action.

Personal Listening Profile, assesses people on their natural approach to  listening as well as that of others. Thus, helping them improve their effectiveness by adapting their own listening approach according to that of people around leading to successful communication

Business English Test, is a scientifically designed and validated test. It provides norm-based reporting of an employee’s level of proficiency in the English language in three key areas:

  • Grammar
  • Vocabulary
  • Reading Comprehension
Program Methodology
  • Rationale and Reasoning

  • Empathy and Concern

  • Visual and Auditory

  • Trust and Rapport

  • Asking and Telling

  • Culture and Sensitivity

    Program Outcomes
    • Learn to communicate effectively in different situations.
    • Balance asking and telling skills to enhance conversational effectiveness.
    • Provide gold standard customer service.
    • Articulate ideas, opinions and perspective in an open, transparent and professional manner to build mutual trust and rapport.
    • Sharpen skills for written and oral communication.
    bizcomm - communication program

    Experience BizComm

    Discuss

    Sketch

    Observe

    Reflect

    Play

    BizComm – Session Plan

    Session NameBrief Overview
    IntroductionsParticipants are introduced to the entire structure of the course and their commitment reaffirmed.
    Business English Test & Personal Listening Profile.Understand current English and communication skills of the participant.
    Maze of AssumptionsImportance of breaking assumptions and power of perception
    Breaking barriers to CommunicationLearn the art of meaning conversation
    Strengthscape’s Star Communicator ModelParticipants are introduced to the Strengthscape’s Star Communicator Model
    Silent CommunicationDiscover the power of non- verbal communication
    Active ListeningInculcate behaviours of active listening
    Power of questionsLearn the funnel technique in asking questions
    Building trust and RapportHigh and low trust behaviours
    Telephone EtiquetteListing Do’s and Don’ts for Telephone Communication
    Email WritingUnderstanding different steps in Email writing and their importance
    Start Stop ContinueDiscussion based session to enhance learning experience

    This is the overview of BizComm – Communicate to Grow. The program is customizable based on client requirements. To know more, write to us at contact@strengthscape.com