Nowadays, more than ever before, organisations mandate sophisticated “executive” communication skills for professionals right from the initial days of their career. Right from day one, professionals are exposed to cross culture situations – communicating across borders through email, telephone and chat services. While running a customer service desk, opportunities for providing excellent service may be lost due to communication faux pas. Professionals can no longer undermine the importance of direct, precise and to-the–point messages.
Our experience with multiple corporates indicates that communication skills is the number one development area for professionals in the early years of their corporate life. They need to learn the art of collaborative communication, wherein they can deliver simple and clear messages tactfully.
This is what would make the BIG DIFFERENCE!