Interpersonal skills are the skills which help in building an effective relationship with others. It will tell how good one is at interacting with others and creating constructive relationships. Interpersonal skills include a lot of aspects like active listening, maintaining a good body posture, creating a positive environment by appreciating and using gentler words, maintaining adequate distance with others, etc.
The main objective of training on interpersonal skills is to enhance the ability to build good relationships with peers, colleagues, etc. As people are not born with good or excellent interpersonal skills, it is important to learn this skill. Interpersonal skills are very beneficial because being social animals we have to continuously interact with other people. In order to make those interactions fruitful, one should have good interpersonal skills.
The good thing is that it is a skill that can be developed and nurtured over time. Nowadays, interpersonal skills are pre-requisite from employers also. People with good interpersonal communication skills have a higher chance of landing a job than a person with poor interpersonal skill. Employers believe that people with good soft skills can adapt easily to the organization.
Companies are investing a lot in soft skill training for their employees. One of those soft skills is interpersonal skills. Training can include online simulations where trainees will be provided with real-world situations and they have to interact with characters which will be displayed online. Their interaction should bring some desired outcome in a stipulated time. If the trainee is closer to the desired outcome, this will show that he/she is learning techniques which are important to enhance interpersonal skills.
Another method of training can be role plays. Trainees can take up different roles pertaining to a particular situation. They have to understand the character, the situation, and then continue the situation. For example, two individuals can get in a role play where there is a disagreement between the employees, and they have to come to a consensus. The way they continue the conversation and resolve the conflict will determine their interpersonal skills.
After the training, debrief can explain correct techniques to handle the conflict and trainees can learn from them.
Collaboration is another good technique for improving interpersonal skills. Assigning trainees, a group project will help them to talk to each other, work on their strengths, and complete the project. Interpersonal skills are required to effectively collaborate and work together. If people don’t showcase good interpersonal skills in a group, they might end up in conflict. This can be a hindrance in completing the project. Debrief on collaboration, will help trainees to understand that it is important to be empathetic to others. This will improve their interpersonal skills as empathy is a crucial part of it.
Giving mysteries to a group of trainees and telling them to solve will help them to use their interpersonal skills to communicate clearly and understand the problem. The objective is not to solve the mystery quickly and correctly, but to work together and understand each other and then solve it. When a group of people work together, it is important that they converse properly and confidently which are crucial for interpersonal skill.