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What is first time manager training?

Growth is always essential and it needs to be inevitable too. With promotion and development also come responsibilities and expectations. Moving up the ladder from an individual contributor to a manager an employee goes through various dilemmas and questions. The biggest challenge comes from promoting a persona for personal success to a role where team success is the imperative.

Common First Time Manager dilemmas:

  • People vs Task orientation

  • Leading self vs leading others

  • Own performance vs Team performance

  • Org vs team perspective

  • Org vs self-perspective (own internal value system)

  • Strategic (long-term) vs tactical (short-term) thinking

  • Delegate vs Do it yourself

  • Delegate to develop vs Delegate to accomplish (area of challenge vs strength)

First Time Managers struggle to grapple with the changing demands of their new role and these dilemmas. To ensure success of First Time Managers, it is essential to equip them with key skills so they are able to tackle the demanding situations.

Strengthscape’s Force Multiplier Program:

Strengthscape’s first time managers (FTM) program – the “Force Multiplier Program” addresses these dilemmas and focuses on managerial development at three levels:

  • Personal Excellence
  • Organizational Excellence
  • Team Excellence

The term Force Multipliers refers to tools that help a person to amplify the efforts to produce more output. Investing in Force Multipliers means that outcome will be increased with the same amount of effort.

Key application

A nine-box is a simple and powerful tool that will be used to support the talent management and succession efforts. This matrix will be prepared and presented to enable you to:

  • Compare the performance and potential of individual employees and departments
  • Identify employees with the potential to move into new roles.
  • Identify training and development needs for each participant.
  • Identify hidden performance trends.

First Time Manager training can help you:

  • Clarify the role of a manager to the participants.
  • Inculcate a sense of ownership and commitment.
  • Enable the participants to enhance their executive presence.
  • Drive customer centricity in all processes and actions to enhance organizational effectiveness.
  • Learn to communicate effectively and with conviction with internal and external stakeholders.
  • Create effective methods of aligning individuals and teams to organizational goals.
  • Employ flexible and methodical process to direct and delegate to team members.
  • Practice behaviours that promote a high trust and collaborative approach.
  • Balance between task and people orientation to ensure high productivity and motivated team.

Why Strengthscape?

Strengthscape specialized in crafting learning interventions that suit the organizational and participant needs to create a long-term impact and contribute positively to the bottom-line of the organization.

  • Spaced out learning

    Effective long-term learning is rarely achieved by a one-off event. Spaced out learning ensures that participants can reflect on and implement the learnings from the training sessions. This ensures that the interventions have a long-lasting impact on the participants and ultimately the organization.

  • Digital Library

    Strengthscape will create a digital learning library with numerous learning resources like presentations, e-books, articles, podcasts etc. These resources will enable in a continuous learning journey for the participants.

  • On call support

    Strengthscape will offer continued on call support for participants with regularly scheduled virtual touch-points.

  • Experienced trainers

    Our expert trainers understand the different needs of the individuals and anchor a collaborative learning environment to ensure high-impact learning.

  • Use of world class assessments

    The First Time Manager training program is supported with world class assessments to enhance self-awareness of participants and enable them to create concrete action-plans.



CTPI-R Assessment will be rolled out for each participant. The assessment will bring out understanding of self and others.

Training roll-out

Roll out training sessions on 3 themes over a span of 12 months:

  • Personal Effectiveness
  • Organizational Effectiveness
  • Team Effectiveness

Each theme will be addressed with: Master Class, Micro-Learning Sessions, E-learning Modules and Digital Library.


Along with the training sessions, we will initiate the personal coaching journey for each participant. The DANCE Methodology will be used for the coaching journey.

Group coaching sessions will also be provided based on CTPI-R inputs. The coaching sessions will be based on – People Management, Change Management, Perception Mode and Self-Management.

Mid Review

Strengthscape would engage with key stakeholders through a 2-hour virtual session and present a progress report

Debrief Calls with Supervisors and Participants

At the end of the intervention we would conduct 3-way calls with the participants and their line managers. The takeaway from the intervention would be: 9-box analysis


With the experience in long-term interventions program offers valuable experience of conducting effective long-term learning interventions in several leading IT & Consulting organizations.

To ensure a high-impact learning environment, we use a blend of learning methodologies. While some people learn in a group environment, others value personal learning.

Solve the dilemmas of first time managers without compromising their effectiveness.

Understanding this would enable them to function effectively in a demanding circumstance and bring worthy and commendable outcomes.

First Time Manager – Session Plan

SL. NO Session Scope Outcome
Module 1: Personal excellence
1 Getting Started Brief self-introduction followed by each participant describing Prepare for the days ahead by gathering expectations and assimilating key questions
2 Planning Prioritizing and Organizing Take the participant through different aspects of time management Apply the learning to self-introspect and use the skills to function effectively
3 Stake holder management This session digs into the different benefits and techniques of stake holder management Relate to the current approaches and accommodate the changes for better stake holder experience
4 Ownership & Accountability Discuss about how Ownership & accountability have been found to not only enhance performance but have an overall impact on competency and morale of employees. Show high trust behaviour and align personal goals in line with the organization
5 Communication skills Discuss the different components of business communication Engage in more professional and dynamic conversations
6 Emotional intelligence Relating the emotional intelligence to better work environment Develop an edge over others with effective interpersonal relations and better managing skills
7 Personal branding Dig into aspects of creating a string personal brand that becomes a calling card for the manager Show the personal skills and efficiency in the tasks for better recognition
Module 2: Organizational excellence
1 Decision making Map the various steps and process in decision making Enables to take informed decisions. Utilize different decision making techniques
2 Visioning Brings out the role of visioning and importance of it Create mental images to solve problems, set goal and make plans
3 Change management Digs into the gradual process of dealing the sudden alterations or shifts in an organization's goals, practices or technologies Learning how to deal with resistance to change. Knowing about the organization's readiness to change
4 Industry awareness Points out the need to be updated and aware about the upcoming inventions and changes Understanding current market trends and requirements. Being flexible to the changes and adapting to it
5 Customer centricity Talks about the essentials of being customer focused and going beyond just satisfying the customers Knowing about the stages of customer focus. Being able to view from customer’s perspective. Taking up responsibilities to impact customer in different ways. Knowing the barriers in delivering the service to the customer
Module 3: Team excellence
1 Delegating & Directing Brings out the essence of proper assigning of tasks to right team members Learn to give proper guidance. Ensure manager rightly assigns tasks to the team mates
2 Managing others Discuss about monitoring other people’s tasks and reviewing their performance Prepare to review the work of others. Enables to ensure overall quality performance
3 Developing others Importance of influencing and empowering other employees are brought out Identify key areas of employees. Provide constructive feedback to help others grow. Ensure their growth by influencing and guiding them
4 Trust & conflict resolution Highlights the integral role of trust & essentials of resolving conflicts within team Develop trust and confidence within the team. Identify issues to be addressed and resolves it at right time
5 Mentoring skills Giving details on various mentoring aspects to ensure a manger is able to guide his followers Utilize the art of motivation to enable employees reach desired results. Apply right techniques of mentoring
6 Managing diversity Briefs the need for being comfortable in diversified environment Develop patience to deal with differences. Learns to acknowledge the inputs of everyone. Apply various strategy to create an inclusive environment
SL. NO Session Scope & Outcome
Coaching Methodology
1 Discovery Session Capture Expectations
Understand the process of coaching
Outline the role of a coach and the coached
Identify behavioural de-railer and enablers in a coaching journey
Establish long term and short-term goals and priorities
Identify and administer additional assessments
2 Awareness Session Enhance self-awareness about behavioural priorities and tendencies
Clarify enablers and de-railers in the context of the role
3 New Strategy Prepare a plan for achieving stretch goals
Categorize strategies into new and old ways
Identify milestones, stakeholders, resources and schedule
4 Combat Session Design and create action
Act to demonstrate commitment
Reflect and learn
5 Elevate Session Collect, relate and summarize learnings at group level
Establish parameters for continued learning
Coach to engage with stakeholders, conduct observation sessions and provide feedback

Who should attend the program?

  • First time managers & team leaders
  • Individual contributors those who expect promotion
  • Start-up leaders and managers
who should attend

Some of our clients