Business Communications
Effective business communications is a pivotal skill that transcends the mere ability to converse or write. In today’s globalized economy, where business operations are not limited by geographical boundaries, the complexity of communication has intensified. Cultural nuances, language proficiency, the intent of the message receiver, and individual perceptions significantly influence the effectiveness of business interactions. This program is designed to sharpen your ability to articulate your thoughts and understand others in diverse settings, ensuring clarity and purpose in every exchange.
Business communications are seldom taken seriously these days. It is natural to think that since we are well versed in the language of global communication we are good when it comes to business communications. Business communication happens in almost all sectors of professional and business milieu such as interactions with clients, peers, managers, vendors, sales, etc, in the form of face-to-face meeting, emails, telephone calls, web conference, presentations, business writing, etc. Business communications cannot be same as our day to day communications since it entails professionalism.
Unlike casual conversation, business communication demands a high degree of professionalism. This professionalism isn’t solely about using sophisticated language; it’s about clarity and precision in sharing information. It involves communicating unequivocally, listening actively rather than selectively, and fostering an environment where communication can thrive without barriers. This includes giving adequate time and space for discussions, effective questioning, staying relevant to the context, and minimizing interruptions that can derail the flow of information.
This program is designed to enable individuals and corporate in enhancing their business communications in terms of business writing, assertiveness, maintaining professionalism and many other powerful aspects of business communication.
Objectives
- Eliminate Barriers to Communication
- Enhance both internal and external customer service performance
- Empower business relationships through enhanced interpersonal communication skills
- Increase workplace productivity and retention
Program Outline
- Perception
- Communication basics
- Verbal and non verbal communication
- Listening skills
- Asking powerful questions
- Team Meetings
- Writing business emails
- Conference calls
- Giving and receiving feedback
