Communication is one of the trickiest aspects of a person’s life. An individual can have thoughts and ideas on every situation or person they come across; however, the crucial challenge is to convey the right ‘message’ to be able to navigate through the society. Although man is known to be a social being, he finds it most difficult to achieve perfectly effective communication. It is most essential to communicate most effectively in the workplace. The challenges in communication range from cultural, behavioral, and personality barriers. Communication is most often rendered ineffective in the work setting when an individual fails to convey the right attitude and the apt non-verbal signals to a listener. This is especially true in the case of managers as they deal with people primarily.
The complexity of communication stems from the fact that personalities are a complex network of the human mind. An individual’s personality is shaped from his/her experiences, emotional quotient, intelligence, adaptability, motivational factors etc. Most individuals have an ideal behavior in mind that they constantly attempt to achieve. However, this standard may mask some of their true thoughts. This personality in turn affects the perception of an individual and his/her behavior.
How does DiSC eliminate ‘miscommunication’?
DiSC is a comprehensive behavioral assessment that allows the respondent to gauge his/her priorities of communication. DiSC sheds light on the most important complex quality of an individual – his/her personality. An important part of communication is non-verbal cues or body language. As research has found, people interpret what is communicated to them by the body language of the communicator.
Miscommunication occurs when there is a lost link between verbal and non-verbal messages. For instance, when somebody is giving an oral presentation on a topic, they judge their pace and direction of the talk by the body language of the listeners. It is important to have a ‘listening’ facial expression while actually listening to them talk. When this link is established between the body language and communication, misinterpretation is eliminated.
DiSC styles of individuals largely determine how a person is likely to react to situations based on his/her behavioral priorities and perception of the environemnt. However, a gross overall judgment may not be possible. DiSC provides an individual the insight to his/her style of listening and communication. It also gives a perspective on how people of different behavior types interpret what is being told to them.
DiSC entails the most vital aspects of communication of an individual by dissecting his behaviors on the basis of his/her personality. For example, an individual with a dominant ‘D’ style of DiSC may believe in a highly directive or blunt conveyance of a message that may be interpreted as offensive or hurtful by an S style person.
Thus, DiSC highlights the personality traits of an individual which serve to enhance the communication. At work, it helps one identify the most desirable trait that improves communication. Due to the fact that miscommunication springs from wrong signals that are given out by an individual’s behavior, it is evident that it can be eliminated by focusing on the right non-verbal cues. Thus, it helps in identifying the right way to convey the intended message.