Emotional Intelligence and Artificial Intelligence
Emotional intelligence or emotional quotient is a term that was created by researchers Peter Salavoy and John Mayer in 1989, used to define the ability to engage in sophisticated information processing about one’s own emotions and those of others, and the ability to use this information as a guide to thinking and behavior. The term was later popularized by psychologist Daniel Goleman, who defined emotional intelligence as the ability to recognize, understand and manage our own emotions and; recognize, understand and manage the emotions of others. Emotional intelligence and artificial intelligence are two concepts that when combined, are perfect for the success of any organization. Thus, in this article we are going to discuss about the difference between emotional intelligence and artificial intelligence.
The Difference Between Emotional Intelligence and Artificial Intelligence
Artificial intelligence provides systems the ability to automatically learn and improve detection of patterns in data from experience. It involves algorithms that identify certain threads that constantly refine information and provide greater personalization. It is the science of getting computers to perform without being overtly programmed. Machine learning algorithms involve statistical techniques that provide a computer the ability to “learn” and perform accordingly in various tasks. The difference between emotional intelligence and artificial intelligence lies here. Emotional intelligence, on the other hand, focuses on human potential by stimulating various cognitive and affective processes that help an individual better understand and regulate one’s own emotions, and manage relationships effectively with empathy.
The Growing Importance of Emotional Intelligence
Today we are recognizing more and more the vital role emotional intelligence plays in our business dealings and partnerships, while at the same time, acknowledging the far-reaching benefits in efficiency brought about by automation. If we look at what is going on in the world now—millions of people unemployed, fear dominating the news and people’s psyches and an economy spiraling out of control, we need leaders who possess strong emotional intelligence abilities and who will be able to navigate us towards success with a plan and a vision. Thus, it is important to automate what we can deliver efficiently, while maintaining the manual processes needed for new offerings. That strategic combination can help us scale, while remaining flexible.
Why Emotional Intelligence is Irreplaceable
Currently, emotional intelligence separates us from machines in many ways. Customer service is one of the examples of the type of work that artificial intelligence might not be able to perform as effectively as humans. There are three types of conditions in customer service where emotional intelligence is an important requirement for a successful outcome: dealing with anger and impatience, dealing with surprise, happiness, and gratitude or dealing with disappointment and frustration. The rise of artificial intelligence thus, makes emotional intelligence that much more important in humans today. In the future, artificial intelligence will already fill roles that require traditional intelligence. In the future, many of these jobs could even become obsolete for humans. Humankind will then have to develop or adapt its skills to stay relevant in a changing environment.
The Future of Emotional Intelligence
In the future, for example, robots and computers could potentially replace all the tasks that a scientist performs. Machines could perform data collecting and analyses of information, as well as make discoveries. However, among the things that a robot will not be able to replace in the near or distant future, is human skills, intuition and abilities. Skills such as managing emotions, empathy, and understanding relationships are always highly valued over all other benefits of artificial intelligence in the future. These skills are highly important in today’s world, but with the rise of artificial intelligence, they are now becoming the most prized.
Conclusion
The difference between emotional intelligence and artificial intelligence lies in the fact that artificial intelligence can never accomplish what emotional intelligence can. No matter how much technology develops, being emotionally intelligent will always a requirement for the success of any organization.
