General Manager – Delivery & Operations

Primary Roles and Responsibilities

Purpose of the Job Role

Build Strengthscape’s capability for OD Consulting through the design, development, and delivery
of OD Consulting projects. Provide training, coaching, and consulting services to clients worldwide
in collaboration with internal teams and external partners.

Primary Responsibilities

Capability Development

• Maximize product and service value by continuously improving internal capability, design and
  processes related to OD services
• Institutionalize OD related knowledge and skills for internal capability development
• Enable internal team to implement OD projects to fast-track services and deliver quality to the clients
• Plan and execute pre-sales presentations to clients to showcase internal capability
• Write articles based on industry and market knowledge to drive company’s OD services

Team Management

• Build and lead a team that comprises of trainers, instructional designers, delivery operations executives
  and marketing content writers
• Conduct timely performance reviews, organize, and structure work, and delegate work
• Managing support staff engaged in onboarding and enabling freelance network of trainers and
  content writers

TNA, Design & Deliver

• Engage with customers to undertake training need analysis
• Design, and develop courseware for delivery of training interventions
• Deliver behavioral training programs for clients globally
• Conceptualize, develop, and launch new corporate training solutions
• Explore and identify additional client consulting, training, and coaching needs – work on expanding the
  scope of work for the client based on the client’s needs
• Work on a variety of leadership, culture, competency mapping, and organizational effectiveness
  projects. Engage with clients (especially at the executive level) to interpret and explain their data and to
  make recommendations on how to use it to improve the effectiveness of their organization
• Analyzing, interpreting, observing, recommending, and planning action based on the results of
  employee surveys and assessments, including Employee Engagement, 360 Multi-rater Assessments,
  Psychometric Self-assessments, and other organizational assessments. This includes designing and
  facilitating Assessment Centers and Development Centers

Qualification Criteria

Minimum Educational Qualification

• M.Sc./MA in Business Administration or Psychology with specialization in Organizational
  Behavior or Organizational Development; or any equivalent qualification with base knowledge
  of Organizational Development

Number of Years of Experience & Required Specialized Knowledge

Minimum 12 to 18 years of experience of working and implementing OD projects related
to Competency Mapping, Assessment Centre/Development Centre, Organizational Culture,
Leadership Development. Knowledge or familiarity of business procedures, strategies and
environments preferred.

Required Skills

• Good English communication skills both oral and written, including ability to create and deliver
  impactful presentations
• Research-oriented and an Analytical bent of mind
• Good questioning and probing skills
• Increased and sustained attention to detail in designing, typing and proofing materials, establishing
  priorities, organizing, and meeting deadlines
• Ability to work independently on assigned tasks as well collaborating cross-functionally with teams
• Open to travel to work during on-site projects