Strategic Account Manager

Primary Roles and Responsibilities

Purpose of the Job Role

Overall responsibility of a Strategic Account Manager is to acquire new business in content development, training and coaching services and psychometric services.
The major responsibilities include Account Management, Client Acquisition, Revenue Generation and Project Management.

Primary Responsibilities

The role of a Senior Account Manager is client-facing and would involve continuous interactions with both internal and external stakeholders.

Some of the Primary Responsibilities are below:

• Developing and maintaining excellent knowledge and understanding of Strengthscape’s business, offerings, competitors, and industry
• Conduct thorough research about the account and create strategic plans grow client relationships and business within those accounts
• Identifying new business opportunities and avenues to grow the business
• Understanding client requirement, conducting thorough need analysis, following up on leads and winning opportunities with clients. Take a consultative selling approach when engaging with clients to understand their organization, team and individual level performance and process issues
• Work with the pre-sales team to ensure winning proposals are created that is aligned with client expectations and needs
• Retaining clients and building strong, trusting relationships
• Providing superior customer service and ensuring client satisfaction
• Communicating and coordinating with internal teams to deliver solutions
• Suggesting improvement and proposing new tools and processes based on industry best practices to ensure quality service to the client
• Achieve agreed quarterly sales targets
• Continuous update of the Zoho CRM with client details and opportunity status
• Represent the organization in client meetings, events, conferences etc

Role Outcome

• Acquire, develop and deliver business volume that is decided based on experience, seniority and market size
  • New client acquisition and sustaining existing client relationships through meetings and follow ups
  • Generate revenue and drive to meet sales targets
  • Retaining clients and building strong, trusting relationships
  • Co-ordinate with the delivery team to ensure smooth end-to-end delivery of projects by planning and delivering client projects with the delivery team

Qualification Criteria

Minimum Educational Qualification

• Graduate with any Specialization

Number of Years of Experience & Required Specialized Knowledge

Minimum of 3 years of experience with business development, sales, or account management. Experience in managing large account portfolios preferred. Positions are open for different brackets of experience 3-6 years & 7-12 years.

Required Skills

The candidate must be fluent in English (both vocabulary and writing), high on interpersonal skills and strategic thinking, good customer service and negotiation skills. The candidate must also be highly organized and planned along with being solution oriented

Location

Candidate may be based anywhere. Must be willing to work India business hours and have an appropriate work from home environment (high speed internet connection, noise free office set up). The Account manager must be willing to travel on need basis. Candidates based in Bangalore and Gurgaon will be required to work from our office.