Training the employees is a challenging job to do. It is a job requiring a huge responsibility, motivated and skillful individuals for handling it. As a Learning and Development manager here are a few key skills which might be helpful for you.
Knowledge about the organization
It is important for a learning and development manager to have a thorough knowledge about the organization they are working in. They should know what the company does and how does it do that in a short and simple sentence.
Most corporate trainings aim at maximizing the resources of the company and building an efficient and productive workplace. The other things which should be kept in mind are:
- How was the product bought, sold and delivered to the customers
- What is the reason for the existence of your product and what is the problem being solved
- How does the industry operate and meet the bottom line
- How are the competitors and what are the new business trends in this industry
Measuring and assess staff training needs
Before a training program, the introspection of the team or the organization is necessary. As a manager you are expected to conduct an in-depth training need analysis before the training process. By doing this we can determine two things- i) what is the requirement of the team, and ii) prioritizing the learning.
As an effective manager, you need to read between the lines and be critical about the need for training. For example, you may be notified that a particular division in your organization is not giving the expected results. As a recommendation, you might be advised to do the basic training of the employees.
But, as a good Learning and Development you will know that lack of productivity is just a symptom. The real problem is something different and it is just affecting the productivity. The problem might range from distracting environment, technological charges to loosing focus and getting confusing instructions from the team manager.
Good communication and interpersonal skills
It is essential for a good manager to be highly effective in all types of communication and interpersonal skills.
For understanding the problems, conveying the ideas and conducting the training sessions, you have to be a good communicator. It is a challenge for the manager who have trouble in communicating. They will not be able to motivate their staff properly or explain the need of the training to the employees.
Effective managers should master their people skills. Along with good and effective communication, problem solving skills are needed and should also be inculcated by a good manager.
With resource constraints, it is critical that learning and development managers are efficient.
The prospects of a training session can be anyone from corporate executives to fresher employees. Each one of us has experienced several meeting and boring presentations. A learning and development manager must be innovative to ensure that learning initiatives are interesting and ensure learning for all kind of audience.