Business Communications
Even an infant can communicate. However, business communication isn’t that straight forward. Cultural affinity, intent of the receiver, language barrier and perception – all of them add complexity to this very basic human phenomenon – communication. This program helps you put your point across and understand others in any situations and at any forum.
Business communications are seldom taken seriously these days. It is natural to think that since we are well versed in the language of global communication we are good when it comes to business communications. Business communication happens in almost all sectors of professional and business milieu such as interactions with clients, peers, managers, vendors, sales, etc, in the form of face-to-face meeting, emails, telephone calls, web conference, presentations, business writing, etc. Business communications cannot be same as our day to day communications since it entails professionalism.
Professionalism does not necessarily indicate eloquent language. However, professionalism involves use of good language, communicating clearly without ambiguity, listening effectively and not selectively, giving time and space for communication, removing barriers of communication, effective questioning, being in context of communication and avoiding interruptions.
This program is designed to enable individuals and corporate in enhancing their business communications in terms of business writing, assertiveness, maintaining professionalism and many other powerful aspects of business communication.
Objectives
- Eliminate Barriers to Communication
- Enhance both internal and external customer service performance
- Empower business relationships through enhanced interpersonal communication skills
- Increase workplace productivity and retention
Program Outline
- Perception
- Communication basics
- Verbal and non verbal communication
- Listening skills
- Asking powerful questions
- Team Meetings
- Writing business emails
- Conference calls
- Giving and receiving feedback