Leading Through Conflict

The workplace environment is becoming increasingly intricate. Organization structure is becoming complex, business environment volatile, workplace hybrid, teams geographically distributed and work methods agile. When people with different interests and aspirations, cultural backgrounds, behavioral styles, and expertise come together as a team, the outcome is not always “teamwork”.

At work, conflicts are inevitable. They arise from both hard and soft factors including a lack of data, misinformation, and organizational structure; as well as differences in behavioral style, personality, and culture. However, when people treat each other disrespectfully, a toxic work environment is created that undermines teamwork. Many people, on the other hand, tend to avoid conflict altogether, allowing tensions to rise. This may lead to artificial harmony when people appear to be getting along, however, the relationships are dysfunctional. Managers spend a significant amount of mental energy and long hours trying to resolve, manage or cover up conflicts. Unresolved conflicts reduce productivity and bring down employee morale. It creates tension, leading to an uncomfortable environment, which hinders essential communication within the team.

Leading Through Conflict program is designed to enable teams to recognize and resolve conflicts in an effective way and produce win-win strategies for increased collaboration and business impact. This is an intervention that enables groups to map various conflict scenarios in a safe environment, taking a structured approach to diagnosing and resolving workplace conflicts. The program can be tailored for every group. Participants may construct their own program choosing from an assortment of related competencies and activities that are made available.