Emotional intelligence is being aware of, controlling, and expressing one’s emotions, and to handle interpersonal relationships accurately and affectionately. It is the ability to manage and monitor one’s own as well as other’s emotions, to differentiate between them, and to use the information to guide one’s thinking and actions. In the modern business world, employers are embracing the importance of happy staff members on a wide scale. Previously we have discussed some examples of emotional intelligence at workplace. Let’s take a closer look at some more.
When dealing with various situations at work you need a diplomatic outlook. Day to day tasks can involve an international scale with varying clients and customers. So, you need to express yourself clearly and effectively. For those within each company, it’s an incredible asset to be able to understand those around you. From following up a colleague on some outstanding work, to dealing with a dissatisfied customer ; the approach you take in such situations determines a lot about who a person is as a working professional. That is why emotional intelligence is viewed as an essential skill in modern business life. It’s something we all need to think about in all our dealings.
Emotional Intelligence in the Workplace
Some great examples of emotional intelligence at workplace are –
- Self-awareness - Those who are emotionally intelligent are aware of their feelings and emotions.
- To Accept Defeat Gracefully – A highly emotionally intelligent person is sure to let go and accept the situation as it is happily.
- Empathy – Highly EQ persons are comfortable in imagining themselves in someone else’s situation They spend time to understand other people’s perspectives. They are aware of the difference between sympathy and empathy.
- Accept and Not Argue When There’s No Hope – They understand that its better to lose an argument when there is hardly any hope.
- Action Instead of Reaction – They usually are very positive and grateful people and take responsibility for their actions. They neither blame nor claim.
- Patience – More than waiting for things, its more important how one waits. High EQ people are usually calm and composed in this situation.
- Self-Control - They are good at managing their emotions. They know that human emotions are very strong and cannot be ignored and thus, they handle it quickly. They are capable of dealing with sarcasm merrily and are a joy to be around.
We have mentioned a few examples of emotional intelligent at workplace above, but let’s take a closer look at some more.
- It’s natural for some people to be more in tune with their emotions, but it’s still something everyone can develop over time.
- Listening to colleagues in meetings and not interrupting anyone and always providing constructive feedback.
- Understanding upset staff members and showing them some compassion to support them through their bad days, as we all have them at some time or the other.
- Encourage an open office atmosphere where staff can express themselves without fear of criticism. Have a ready and waiting support system to encourage employees.
- Start flexible working initiatives that promote a better work-life balance.
- Have regular stress relief activities, which can include fun days out for your team, or encouraging staff to get on with each other. Don’t think they’re wasting time if they’re chatting by the water cooler, it’s good your employees get on.
These are all industry-leading examples of emotional intelligence at workplace. As a result your employees will be happier, healthier, motivated, more productive and better at teamwork. To succeed, both relationships and business demand high emotional intelligence which is neither positive nor negative but it can enable interpersonal behaviors for achieving goals.