Behavioral coaching in the workplace is the art of aiding the performance, learning and development of the individual or team, which in turn helps in the growth of the organization. Many organizations and coaches declare to use behavioral coaching simply because they are dealing with behavior.

Anything that a coach does that has a behavior-analytic direction could be classified as behavioral coaching. Although there is no clear definition of behavioral coaching, the term suggests a behavioral approach to accomplishing the goals of coaching. In recent years, this term has gained popularity in the behavior-analytic literature. In the business world, the term frequently describes an approach to managing employees within an organization.

Importance of Behavioral Coaching in the Workplace

Behavioral coaching usually means good character, friendliness, maturity, or common sense, and most people think these traits come naturally. Behavioral skills need constant practice, and thus, it is possible to develop these behavioural skills at any time. Many of these behavioral skills training are pleasant in nature. Their motive is how well you can get along with other people, including your supervisor, your colleagues and clients.

The employees who are new to the workplace are not always fully skilled. Thus, their growth depends on how the employer provides behavioral coaching and establishes them at the workplace. By establishing a workplace that helps the employees to improve their skills, you can increase the productivity of the employees and help them achieve job satisfaction within the organization. The workplace should provoke the growth and behavioural skills of the employees to establish a durable and productive work setting.

Behavior is any action or reaction in a particular circumstance with an anticipated result. The fundamental idea behind behavioral coaching is that the study of past behavior is the most accurate forecaster of future behavior and work performance. The principles of behavior-based coaching have developed over a period of years through a combination of leadership and organizational changed principles.

The ability to describe behavior and personal skills in objective terms is an essential tool for leaders and managers. Describing behavior in objective and user-friendly terms not only helps managers understand the effect of their behavior on themselves and others but it also helps them balance their focus on processes and outcomes. Hence, behavioral coaching helps provide a better framework and structure for looking into the origin of behavior. It provides leaders and managers with the necessary behavioral feedback about their performance, which they may otherwise never hear.

Areas for Behavioural Skills Coaching


Good communication consists of many different skills, from appropriate conceptions of body language and eye contact, with the ability to write clear and accurate reports. Proper listening and the ability to follow directions are very important but are often ignored or taken for granted. Many people simply do not pay close attention to what others say or write and do not ask follow-up questions to check their understanding. As a result, individuals act on their own inaccurate assumptions and create inefficiencies and frustrations, and paradoxes at work. Communication training will help them overcome these challenges.

Goal setting And Planning

Anybody can wish for something to happen, but to accomplish anything one must plan, which strangely few people know how to do. Planning requires framing solid goals, locating viable action steps, and making a promise to see the plan through. Even framing the initial goal setting can be difficult when numerous issues are competing for attention. Productive planning requires arranging problems by importance and ordination. It is impossible to do everything at once, but if one focuses on the most important tasks and ask for help, they can accomplish a lot.


Life in the workplace should not enforce inactivity, there should be a continuous desire for improvement. Satisfaction leads to a concept of repetition, which is the essence of a job perceived as unchallenging. Employees should improve to avoid the disappointment of inexperience with their work. People always have room for improvement and advance behavioural skills are always appreciated. The workers can aim for improvement by observing their behaviour, work habits, and production. Self-improvement training will help provide feedback and criticisms that they can use to benefit their next tasks. An essential part of promoting improvement is to communicate to the employees that failure.


Empathy comes naturally to some individuals but is not inherent in others. Behaving with empathy means feeling very bad for someone who’s sad or participating in someone else’s joy. It means being able to walk into someone else’s world to understand not just what their opinion, but also why they have that opinion. Empathy is a behavioural skill that can help in attaining peace of mind, and also aids in career growth because empathetic people tend to put others at ease.

Conflict Resolution

At points of inequality and friction, the employees must be able to withstand the tension between themselves and resolve whatever disagreement arises. This communication is a distinct skill that can be hard to develop due to hesitation and the intimate nature of the workplace. The bad habit to breed is ignoring these conflicts to the point that they grow and spread rapidly, damaging relationships and the productivity of both individuals and the team. So, employers should remain aware of the conflicts and help their workers see the overall view when they put up uncertainties.

Time Management

Time management does not refer to an employee’s ability to make a deadline. Rather, it is the ability of an organization to execute their work or complete a task on time. People’s time management skills can be improved during their performances. Removing disturbances such as cell phones is one way to make sure that employees work according to the schedule. But in cases such as work from home, focus on promoting good practices through more expressive means.

Giving behavioral skills training related to time management skills, such as focusing on the most difficult task first, will help the employees. Top executives, who bring immense value to an organization, bring with them some or the other disorganized behavior. Such behavior could be a showstopper. While the organization and colleagues immensely value the professional wisdom and business acumen of the person, a set of behaviors pigment the entire experience of working with the individual. This is the time; a coaching could be very beneficial.

Behavioral Coaching vs. Counseling

Behavioral coaching is different from counseling or psychiatric intervention that bring about change in behavior of the client to help them function normally. It also does not bring about changes that are unrealistic in nature. It works on a realistic pattern which aims at bringing about change in actions, reactions and responses of individuals, teams and organizations. The behavioral coaching focuses on the principle that all of the human behavior is learned. Our learned behaviors have become our existing patterns of behavior and each of these behaviors have positive and negative results.

The Benefits of Behavioral Coaching in the workplace

Behavior coaching model believes that since most of our behaviors are learned, they can be changed for positive outcomes. Behavior coaching facilitates exploring our behaviors, values, attitude, perceptions and beliefs. Exploring our motives, emotions and actions can help us make significant changes in our behaviors.

It enables us to understand if our behaviors are emotional based or intellectual based. The behavior coaching model comes from various approaches such as psychology, leadership and management, philosophy and organizational sociology. It is not a counseling course that has been renamed as behavior coaching. Rather, it is the art of facilitating the performance, L&D of the individual/team, which assists the growth of the organization.

Behavioral Coaching Programs at Strengthscape

Behavioral coaching programs are highly effective in the workplace. The component of learning can be incorporated if the employees develop a habit of learning and relearning. Providing a positive change in terms of attitude, values and norms is very important in today’s unstable competitive world. Strengthscape’s certified behavioral consultants will help you understand about behaviors using different models and how you can use them to bring about behavioral change in yourself and others and how to be more socially efficient.

Our Certified Behavioral Consultant Certification helps you to achieve that. It gives you the scope to increase your knowledge and apply various behavioral and personality models in your consulting career. At Strengthscape, we understand the important role of a coach in raising individual performance. Our highly experienced coaches offer a rich coaching and corporate experience and enable learners reach their true potential by representing their own background.

Contact us if you are interested in a workplace related training program that is tailored to the needs of your organization or team.