Communication skills are the abilities individuals use when giving and receiving different kinds of information. It involves listening, speaking, observing and empathizing and requires confidence, friendliness and clarity. It includes scenarios like effectively communicating to others, actively listening in conversations, giving and receiving critical feedback and public speaking. These encompass communication skills that is innate to an individual and that one can develop over their lifetime through their experiences and interactions with others.
Psychometric tests are a standard and scientific method that are used to measure an individual’s capabilities and behavioral styles. Psychometric tools can be used to assess communication skills since they depend on inherent traits that people have like confidence, empathy and friendliness.
Psychometric tests on communication skills must measure the various aspects involved in communication in order to effectively gauge the skills and allow an individual to work on the specific areas required to improve their communication.
These aspects are:
- Active Listening – Active listening means paying close attention to the person that is in conversation with you. People who are active listeners are well-respected by their co-workers because of the respect and attention they offer others.
- Friendliness – Characteristics such as honesty and kindness, which are innate, often foster trust and understanding. These characteristics are important at the workplace. When one works with others, their approach to interactions must be with a positive attitude, open-mindedness and understanding. Small gestures like asking one how they are doing or offering praise for work well done can help foster productive work relationships.
- Confidence – People are more likely to respond to or accept ideas that are presented with confidence, at the workplace. Confidence is an innate characteristic that influences how an individual behaves daily at the workplace rather than a metric reserved just for the interview process. It includes the inclination to behaviors such as making eye contact while speaking, sitting up straight with open shoulders and thinking ahead to have polished thoughts.
- Giving and receiving feedback – The ability to take and give feedback is a critical requirement at the workplace. Strong communicators can accept feedback and provide constructive feedback to others. It helps answer questions, provide solutions and bring clarity with the work that is at hand.
- Empathy – Empathy means understanding and sharing emotions of others. It is important at the workplace since it is essential to understand people’s emotions and respond appropriately to maintain healthy work relationships. It helps in both diffusing situations and fostering positive emotions to develop creative ideas.
- Respect – A key aspect of communication is knowing when to do so. In a team, allowing others to speak without interrupting them is part of communication skills. This is often something people overlook but also leads to misunderstandings and hinders productive discussions within the team.
Psychometric tests on communication skills measuring the above factors give candidates, employees and employers an idea of the proficiency of their communication and whether it is enough for one to be integrated into their existing organizational culture. Although the characteristics are innate, they can be improved by practicing communication habits, attending workshops on communication and continually seeking opportunities to communicate.