Employers often evaluate new managers for their industry-related experience or technical skills before getting them on board. However, employers also check out the interpersonal skills for managers as they are the key to success of the organization. It is only when managers have exceptional interpersonal skills that they can be good leaders and be able to communicate, discipline, and motivate their team members or employees.
These days, employers are beginning to feel the need of having managers that have a set of interpersonal skills already in them. Therefore, if you are a manager looking to improve your skills or a newly recruited manager that want to make the cut to the top most position in the organization, here is a list of interpersonal skills that you need to start working on as soon as possible. Remember, all these skills are compulsory and need to be honed to perfection if you were to make a positive impact in the organization you are working as a manager.
Interpersonal skills important for managers
- Listening skills
If you truly want to become an effective manager or leader, then you need to have listening skills in abundance. As a part of this skill, you need to hone your ability to listen in a meeting or a one-on-one conversation to ensure all comments, concerns, and questions have been heard and attended to properly.
When managers hone their listening skills, it becomes easier for them to ward off potential mistakes. These skills also positively impact manager’s communication process.
- Verbal communication
Managers need to be able to speak to the point, professionally, and concisely.
The vocabulary of the manager has to be such that they need to be understood by the subordinates clearly. Else, there are chances that staff will be unable to complete their tasks properly.
Technical jargon is also something they need to be comfortable with to be able to speak comfortably with both colleagues and clients.
- Nonverbal communication
This is one of the most neglected but important interpersonal skills every manager needs to possess. Among nonverbal skills the manager needs to possess are tone, pitch, clothing choices, hand gestures, facial expressions, and volume.
A manager who is unable to maintain eye contact during a discussion may seem uninterested or bored.
Similarly, a manager who crosses his or her arms while addressing the juniors may seem standoffish or uncomfortable.
It is important for managers to have problem-solving skills as issues can crop up in an organization randomly.
Whether an employee failed to turn up on an important day of work or the client has returned a mass order or a software program has malfunctioned, the manager needs to remain calm and address the problems on hand in an efficient manner.
- Negotiation skills
These are the skills the managers are often required to use against clients, staff, etc.
As a manager, you need to be able to negotiate with a client over the finer details of a contract or negotiate a better deal on the delivery of water to help the firm save some money and so on.
These are some of the reasons why the importance of interpersonal skills for managers is given at every level of an organization.